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INTERNAL - OAG EMPLOYEES ONLYAre you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney Generaland#8217;s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their childrenand#8217;s lives and ensuring that children in Texas receive the support they need and deserve. Child Support Officers (CSOs) for the Special Collections Unit perform child support enforcement actions to collect arrears through special collections programs. Work involves assessing cases, enforcing court orders for child support and/or responding to customer inquiries. Prepares and processes legal documents and monitors case progress. Negotiates lump sum collections with obligors and/or obligorsand#8217; attorneys. Responds to customer inquiries; promoting the emotional involvement of both parents in their childrenand#8217;s lives; and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the Stateand#8217;s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.Function DescriptionConducts detailed in-office investigations to locate, identify, and legally attach financial holdings and other identified assetsResearches case information on the computer including the Texas Child Support Enforcement System (TXCSES)Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states= IV-D regulationsConducts inquiries to verify personal demographic informationCommunicates and corresponds directly with insurance adjustors, financial institutions, and retirement account plan administratorsAssesses child support cases to determine the appropriate case actionMonitors cases and initiates communication with customers to begin negotiations for lump-sum paymentsResponds to routine to moderately complex inquiries regarding child support case status, attachment process and procedures, laws and regulations, and other issuesAssists with customer dispute claims and responds to routine financial inquiriesAssesses the validity of complaints against the IV-D program with impartialityProvides training and technical assistance to office staffDocuments all actions takenMay serve as Team LeadMay serves as Notary PublicReview and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.Performs related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work scheduleEnsures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrity
Qualifications: Education: Graduation from high school or equivalentEducation: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialistExperience: Two (2) years of full-time experience working in the following (or closely related) fields: full-time Child Support Program, investigations, credit collections, legal assistant, legal secretary, IV-A eligibility specialist, customer service, or insurance adjustor(One of the two years of experience must be as a Child Support Officer or an equivalent position in a IV-D agency or private sector is required.)Skill in interviewing and negotiatingSkill in using a personal computer for word-processing and data entry/retrievalSkill in basic mathematical computationsSkill in handling multiple tasks, prioritizing, and meeting deadlinesSkill in effective oral and written communicationSkill in exercising sound judgment and effective decision makingAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional office environmentAbility to provide excellent customer serviceAbility to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)Ability to arrange for personal transportation for business-related travelAbility to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs.Ability to travel (including overnight travel) up to 5%Ability to @type 35 words per minute (Typing test required at time of interview)PREFERRED QUALIFICATIONSEducation: Graduation from an accredited four-year college or universityKnowledge: Investigative practices and techniquesOther Language: Ability to proficiently read, write, and speak SpanishTo apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed athttps://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdfTHE OAG IS AN EQUAL OPPORTUNITY EMPLOYER
